Order tracking
- If your package is not able to be delivered, it will automatically be returned to us. Email us at riccciteam@outlook.comto figure out your options for re-delivery!
- Can I cancel my order?
- From the moment you place your order, it has already entered the processing system. In this situation, please send us a cancel request in one day. After that the package will be on the delivery way which can not be cancled. If you need any help please contact us at riccciteam@ourtlook.com, and we will do our best to assist you.
- Do I need to pay duties?
- Your package may be subject to the customs fees and import duties of the country to which you have your order shipped. The recipient is responsible for all duties and taxes incurred. RICCCI cannot determine these fees during the checkout process.
- What is Package Shipping Protection?
- Given the increasing trend of consumers buying goods directly, there's a rising occurrence of unfortunate incidents affecting well-packaged items. Regrettably, courier services often disclaim responsibility for such mishaps, employing intricate and inconvenient procedures for retrieval or replacement. In the event of your package being lost, damaged, or stolen during transit, we'll promptly replace your order without any inquiries. This spares you the hassle of dealing with the complex processes of third-party courier claims.
- What should I do if I fill in the wrong address for delivery?
- Please contact us at riccciteam@outlook.com as soon as possiblein 1 day. We will make every effort to try to retrieve the items for you.However, for orders that are returned due to incorrect or lost address information, the shipping fee will not be refunded. We are happy to resend the order to you, but there will be an additional shipping fee for sending the items to the correct address.